Commitment to Last

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These days many people are really committed to making their cars last a long time.

First thing: you’ve got to start with what you’ve got. It’d be ideal if people started with a brand new car, never missed a scheduled service item, paid attention to the severe service maintenance schedule and had regular inspections. But if you’ve had the vehicle for a while, or bought it used, its maintenance history is what it is – and that’s where you start.

Go through the maintenance schedule and see what’s been done and when. Have your service adviser do an inspection and come up with a list of stuff that needs to be done. Review the list and prioritize the work, talk about budget and make a plan to get caught up.

Making a plan is so important. Suppose you go in for an oil change and learn you need your cooling system serviced, a transmission service and are coming up on a timing belt replacement in the next 5,000 miles. You might be pretty overwhelmed.

To make it even more stressful, these are all very important systems that are expensive to repair if there’s a failure. In consultation with your service adviser, you might decide to take care of the transmission on this visit, set an appointment for the cooling system service next month and get an estimate for the timing belt replacement so you’ll be prepared for it in a few months.

Having a plan for taking care of these important services will set your mind at ease.

Visit AutoNetTV for information on how you can deliver great video tips to your auto service center customers.

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