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Why People Don’t Like You – Part 2
In Part 1, we talked about how customer’s perceptions on Price, Completeness of the Repair, and Meeting Time Expectations leads to customer dissatisfaction, according to a recent Consumer Reports Annual Auto Survey. Here, we’ll finish up the Top 5 … Continue reading
You’ll Ruin Your Eyes
Mom used to say, rather emphatically, “Don’t watch so much TV, you’ll ruin your eyes!” That was back in the day of 3 channels when I would watch a ½ hour after school. Fast forward to today when the … Continue reading
Whatcha Gonna Do When You Got Nothin’ to Do
Add up the number of hours you’ve spent waiting for doctors, dentists, a restaurant table, haircuts and auto service, etc. That’s a lot of time with nothing to do. Smart businesses try to keep you occupied while you wait … Continue reading
Honda Anti-Theft Negotiator – We Can Dream
Honda may be playing an April Fools prank on us, but wouldn't it be great to see this feature on the 2014 models?
Jungle Guide – Social Media for the Unconvinced Part 2
In Part 1, we talked about the why’s of social media. In this piece we’ll talk about getting started with the basic tools of social media: Facebook, Twitter, LinkedIn and blogs. These platforms are all easy to use – … Continue reading
Jungle Guide – Automotive Social Media for the Unconvinced Part 1
If you’re just thinking about heading into the social media jungle for your business, it can be pretty overwhelming; I’ve spent a couple of hours just trying to get my head around how to organize this article. My goal is … Continue reading
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